Privacy Policy

We collect the details we need to book your job and get a technician to your door. That includes your name, phone number, email address and the service address where the possum work is needed.

When you contact us, we also keep a record of your enquiry, the service you asked about, and any notes our team makes about the property, such as roof access or where the possum is getting in.

If you pay by card, your payment details go straight to our payment provider. We do not store full card numbers on our systems.

Our website collects basic technical information such as your IP address, browser type and the pages you visit. We use this to keep the site running smoothly and to understand what people are looking for.

We use your information to book your possum removal, send a technician to the right address, and keep you updated on the job.

We also use it to prepare quotes, issue invoices, take payment, and follow up after the work is done to make sure the possum problem is sorted.

From time to time we send service reminders or seasonal tips, like what to do if possums return to your roof. You can opt out of these messages at any time.

We use website data to improve our pages and make it easier for Melbourne homeowners to find us and book a job.

Our website uses cookies, which are small files stored on your device. They help the site remember your preferences and load faster on your next visit.

Some cookies are essential for the site to work. Others help us see which pages are popular and where visitors drop off, so we can improve the experience.

You can turn cookies off in your browser settings. The site will still work, but some features may not remember your choices.

We use analytics tools to understand how people find our website and which services they look at most. These tools collect aggregated data and do not identify you personally.

We may also use third-party booking, messaging or payment platforms to manage your job. These providers only see the information needed to perform their part of the service.

Some third-party tools may store data on servers outside Australia. Where that happens, we take reasonable steps to make sure your information is handled to Australian privacy standards.

We do not sell your personal information. We share it only with the people who help us run the business, such as our technicians, booking platforms, payment processors and IT providers.

We may disclose information if the law requires it, for example in response to a court order or a request from a government agency.

If we ever sell or restructure the business, your information may transfer to the new owner. We will let you know if that happens.

We keep your job records for as long as we need them to provide the service, handle warranty claims and meet our tax and legal obligations.

When your information is no longer needed, we delete it or remove the details that identify you.

If you ask us to delete your information and we have no legal reason to keep it, we will action that request within a reasonable time.

We protect your information with secure systems, access controls and staff training. Only team members who need your details to do their job can see them.

We use encryption for data sent over the internet and keep our software up to date to guard against threats.

No system is completely secure, but we take privacy seriously and act quickly if we ever become aware of a problem.

You can ask us what personal information we hold about you and request a copy.

If any of your details are wrong or out of date, let us know and we will correct them.

You can ask us to delete your information, opt out of marketing messages, or restrict how we use your data. We will do our best to help, unless we have a legal reason to keep it.

To make a request, contact us using the details at the bottom of this page. We will respond within a reasonable time.

Our services are for homeowners and property managers. We do not knowingly collect personal information from children under 16.

If you believe a child has given us their details, contact us and we will remove the information.

We may update this policy from time to time to reflect changes in our practices or the law. The effective date at the top of this page shows when the latest version started.

If we make a significant change, we will post a notice on our website or contact you directly where appropriate.

We encourage you to check this page occasionally so you know how we handle your information.